# How do I hard refresh my browser?

Our support team might ask you to ***hard*** refresh your browser as part of the troubleshooting process. This is different from a normal refresh. 

{% tabs %}
{% tab title="Chrome" %}
If you use **Windows**, hold the CTRL key and press F5. If you use **Mac**, hold the CMD and SHIFT keys and press R.
{% endtab %}

{% tab title="Firefox" %}
If you use **Windows**, hold the CTRL key and press F5. If you use **Mac**, hold the CMD and SHIFT keys and press R.
{% endtab %}

{% tab title="Safari" %}

* First, empty the cache: hold the OPT and CMD keys and press E.
* Then, refresh the current page: hold the CMD key and press R.
  {% endtab %}

{% tab title="Edge" %}
Hold the CTRL key and press F5.
{% endtab %}
{% endtabs %}